Privacy Policy

Effective date: May 14, 2026
Last updated: May 14, 2026

This Privacy Policy describes how Nova Lab Solutions LLC (“we”, “us”, “our”, or “Nova Lab Solutions”) collects, uses, and discloses personal information when you visit or use our website at https://novasolutions.agency (the “Site”) or engage our consulting services. This policy is designed to comply with applicable data protection laws including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy frameworks.

1. Who we are

The data controller is:

Nova Lab Solutions LLC
8206 Louisiana Blvd NE, Ste A #8745
Albuquerque, NM 87113
United States

For any privacy-related question, you can contact us at hello@novasolutions.agency.

“Nova Solutions” is a trade name of Nova Lab Solutions LLC, a limited liability company formed under the laws of the State of New Mexico, United States.

2. Information we collect

We collect the following categories of personal information:

2.1 Information you provide directly

  • Contact information: name, email address, company name, phone number, when you complete our contact form or otherwise reach out to us.
  • Project information: details about your business, website, marketing goals, and any information you share during a consulting engagement.
  • Billing information: if you become a client, we collect billing data necessary for invoicing. Payment data (card numbers, bank details) is processed directly by our payment provider Stripe and is never stored on our servers.

2.2 Information collected automatically

  • Technical data: IP address, browser type, operating system, referring URL, pages visited, time spent on pages.
  • Cookies and similar technologies: see our Cookie Policy for details.
  • Analytics data: if we deploy web analytics tools (e.g., Google Analytics), aggregated usage data may be collected.

3. How we use your information

We use your personal information for the following purposes:

  • Responding to your inquiries and providing information about our services
  • Delivering consulting services under a contractual engagement
  • Sending invoices and processing payments through Stripe
  • Communicating about ongoing projects and engagements
  • Sending occasional marketing communications (only with your consent, with an opt-out option in every message)
  • Improving the Site and our service offerings
  • Complying with legal obligations and protecting our rights

4. Legal basis for processing (GDPR)

If you are located in the European Union, European Economic Area, or United Kingdom, we rely on the following legal bases under Article 6 of the GDPR:

  • Consent: when you opt in to receive marketing communications or accept cookies.
  • Contractual necessity: when we process data to deliver consulting services to you.
  • Legitimate interest: for responding to inquiries, improving our services, and ensuring the security of the Site, where these interests are not overridden by your fundamental rights.
  • Legal obligation: for tax, accounting, and other compliance purposes.

5. Sharing your information

We do not sell your personal information. We share information only with the following categories of third parties, under appropriate contractual safeguards:

  • Payment processor: Stripe, Inc. (for invoicing and payment processing). Stripe’s privacy policy is available at https://stripe.com/privacy.
  • Hosting provider: Hostinger International Ltd, which hosts our Site infrastructure.
  • Email service provider: for sending transactional and marketing emails.
  • Analytics providers: for understanding Site usage patterns.
  • Professional advisors: accountants, lawyers, and other advisors bound by confidentiality.
  • Government authorities: when required by law, subpoena, or court order.

6. International data transfers

Nova Lab Solutions LLC is based in the United States. If you are located outside the US, your personal information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. We rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission for transfers of EU data to third countries.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including:

  • Contact form submissions: up to 24 months after the last interaction, unless you become a client.
  • Client engagement data: for the duration of the engagement plus 7 years for tax, accounting, and legal compliance purposes (or longer where required by law).
  • Marketing data: until you withdraw consent or unsubscribe.
  • Server and security logs: typically 12 months.

8. Your rights

8.1 GDPR rights (EU/EEA/UK residents)

If you are located in the EU, EEA, or UK, you have the right to:

  • Access your personal data and obtain a copy
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (without affecting prior lawful processing)
  • Lodge a complaint with your local data protection authority

8.2 CCPA rights (California residents)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of personal information we have collected
  • Opt out of the sale of personal information (we do not sell personal information)
  • Not be discriminated against for exercising your rights

To exercise any of these rights, contact us at hello@novasolutions.agency. We will respond within 30 days (GDPR) or 45 days (CCPA), as applicable.

9. Data security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “Effective date”. Material changes will be communicated via prominent notice on the Site or by email where appropriate.

12. Contact us

For any question about this Privacy Policy or our data practices, please contact us at:

Nova Lab Solutions LLC
8206 Louisiana Blvd NE, Ste A #8745
Albuquerque, NM 87113, United States
Email: hello@novasolutions.agency