Terms of Service

Effective date: May 14, 2026
Last updated: May 14, 2026

These Terms of Service (“Terms”) govern your use of the website operated at https://novasolutions.agency and any consulting services provided by Nova Lab Solutions LLC (“Nova Lab Solutions”, “we”, “us”, or “our”). By accessing the Site or engaging our services, you agree to be bound by these Terms.

1. About us

The Site and services are operated by:

Nova Lab Solutions LLC
8206 Louisiana Blvd NE, Ste A #8745
Albuquerque, NM 87113
United States
Email: hello@novasolutions.agency

Nova Lab Solutions LLC is a limited liability company formed under the laws of the State of New Mexico. “Nova Solutions” is a trade name of Nova Lab Solutions LLC.

2. Services

Nova Lab Solutions provides marketing consulting and related professional services to e-commerce brands, including but not limited to:

  • Brand strategy and positioning
  • Search engine optimization (SEO) audits and implementation
  • Paid acquisition campaign management (Meta Ads, Google Ads, other paid channels)
  • Conversion rate optimization (CRO)
  • Marketing automation setup and workflow design
  • Content strategy and creative production
  • Web design and development advisory
  • Workflow automation and operational systems
  • Advertising and PPC management
  • Branding and visual identity
  • Video production and social media management

The specific scope of services for any engagement will be defined in a written proposal, statement of work, or invoice agreed upon between Nova Lab Solutions and the client.

3. Engagement models

We offer three primary engagement models:

  • Audit and roadmap engagements: fixed-scope projects delivering a comprehensive audit and prioritized recommendations.
  • Project engagements: defined projects with clear deliverables, timelines, and acceptance criteria.
  • Monthly retainers: ongoing strategic and execution support, billed monthly in advance.
  • Hourly advisory: one-off consultations or short interventions billed by the hour.

4. Fees and payment

Fees for our services are set out in the applicable proposal, statement of work, or invoice. Unless otherwise agreed in writing:

  • All fees are quoted and invoiced in U.S. Dollars (USD).
  • Invoices are issued and payable via Stripe.
  • Payment terms are net-15 days from the invoice date.
  • Late payments may incur a fee of 1.5% per month, or the maximum permitted by law, whichever is lower.
  • Monthly retainers are billed in advance at the start of each billing cycle.
  • Project engagements typically require a 50% deposit before work commences, with the balance due upon completion or per agreed milestones.

5. Refund policy

Our refund policy is as follows:

  • Hourly engagements: refunds are available for unused consulting hours within 14 days of payment, minus any work already performed and billed at the standard hourly rate.
  • Project engagements: deposits are non-refundable once work has commenced. If the engagement is cancelled before any work has been performed, the deposit is fully refundable within 14 days of payment.
  • Monthly retainers: retainer fees are billed in advance and are non-refundable for the current month. Cancellation takes effect at the end of the current billing cycle. No pro-rata refund is provided for partial months.
  • Audit and roadmap engagements: refunds are available within 14 days of payment, only if the audit has not yet been delivered. Once the audit deliverable has been shared with the client, the engagement is considered complete and non-refundable.

To request a refund, contact us at hello@novasolutions.agency. Approved refunds will be processed via Stripe to the original payment method within 10 business days.

6. Client responsibilities

To enable Nova Lab Solutions to deliver services effectively, the client agrees to:

  • Provide timely access to relevant information, tools, accounts, and personnel.
  • Respond to requests for feedback and approvals in a reasonable timeframe.
  • Provide accurate and complete information necessary for the engagement.
  • Comply with all applicable laws and regulations in their business operations.

Delays caused by client unresponsiveness or failure to provide required inputs may impact project timelines and are not the responsibility of Nova Lab Solutions.

7. Intellectual property

Unless otherwise agreed in writing:

  • Work product specifically created for and delivered to the client (e.g., audit reports, campaign creatives, written content) becomes the property of the client upon full payment of all related fees.
  • Nova Lab Solutions retains ownership of all pre-existing methodologies, frameworks, templates, tools, and know-how used in delivering services.
  • Nova Lab Solutions retains the right to reference the engagement in case studies, portfolios, and marketing materials, in an anonymized form unless the client provides explicit written permission to be named.

8. Confidentiality

Each party agrees to keep confidential any non-public information shared by the other party in the course of the engagement, and to use such information solely for the purpose of the engagement. This obligation survives termination of the engagement.

9. Limitation of liability

To the maximum extent permitted by applicable law:

  • Nova Lab Solutions provides services on a “best-efforts” basis and makes no guarantees regarding specific business outcomes, revenue growth, traffic increases, ROAS, or any other measurable result.
  • Nova Lab Solutions’ total aggregate liability under any engagement shall not exceed the total fees paid by the client to Nova Lab Solutions in the six (6) months immediately preceding the event giving rise to the claim.
  • In no event shall Nova Lab Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption.

10. Indemnification

The client agrees to indemnify and hold harmless Nova Lab Solutions from any claims, damages, or expenses arising out of the client’s misuse of the services, violation of these Terms, or violation of any third-party rights.

11. Term and termination

These Terms remain in effect for the duration of any engagement. Either party may terminate an engagement with written notice, subject to the refund policy in Section 5. Sections regarding intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-law provisions.

Any dispute arising out of or in connection with these Terms or any engagement shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be settled by binding arbitration in Albuquerque, New Mexico, in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in English. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

13. Modifications to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Effective date”. Continued use of the Site or services after such changes constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact

For any question about these Terms, please contact:

Nova Lab Solutions LLC
8206 Louisiana Blvd NE, Ste A #8745
Albuquerque, NM 87113, United States
Email: hello@novasolutions.agency